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Return Policy

Last updated September 21, 2020

Thank you for your purchase. We hope you are happy with our book. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, please email customer service at and let us know why you’re dissatisfied with your book.


After you hear back from us, mail your return to the following address:


What Wines When

Attn: Returns

79 Chatsworth Drive  

Toronto, Ontario M4R 1R8  



Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Please note there are no refunds on e-book purchases.



For defective or damaged products, please contact us at to arrange a refund or exchange. 




If you have any questions concerning our return policy, please contact us at:

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